For many people, airports are the start of a new adventure. But for individuals with sensory sensitivities, such as autism, anxiety or other cognitive challenges, the high-energy environment of an airport can be overwhelming.
Edmonton International Airport (YEG) is working to address this issue with a brand-new sensory room, designed to offer peace, calm and comfort for neurodivergent travellers.
Unveiled April 2, in recognition of World Autism Awareness Day, the sensory room is the latest initiative in YEG’s mission to be An Airport for Everyone. The immersive space is located post-security in the domestic-international departures lounge, directly across from Gate 49. It’s part of a broader commitment by the airport to create a travel experience that’s inclusive, accessible and welcoming for all passengers.
Developed in collaboration with Autism Edmonton, the sensory room is a thoughtfully designed oasis meant to reduce stress and help individuals self-regulate before boarding a flight. The space features a wide array of calming elements, all aimed at engaging the senses in a soothing and non-overwhelming way.
Created in partnership with Autism Edmonton, the sensory room is a carefully designed to ease stress and support self-regulation for individuals preparing to board a flight.
Among the standout features are interactive panels offering tactile, visual and auditory experiences, and a five-foot-wide sensory pad that provides a soft and secure area to relax. Passengers can also take in a stunning, time-lapsed video display of the Northern Lights, adding a gentle visual anchor that evokes the serenity of nature.
Lit benches with softly changing colours and rows of actual aircraft seating – donated by YEG’s airline partners – allow travellers to not only unwind but also gently acclimate to the flight experience ahead.
“At YEG, we believe airports should be accessible and welcoming for all passengers,” said Carmen Donnelly, Vice President of Passenger Experience & Terminal Operations. “We also understand that the airport environment can be overwhelming for some individuals. Working with the guidance of Autism Edmonton, we designed our sensory room to offer respite for neurodivergent passengers. We hope this calming space helps make the travel experience easier and more accessible.”
This new initiative comes at a time when more attention is being paid to the needs of neurodivergent individuals in public spaces. From theme parks to sports arenas, inclusive design is becoming a growing priority—and airports, with their unique set of stress-inducing triggers, are a critical part of that movement.
Melinda Noyes, Executive Director of Autism Edmonton, emphasized just how impactful the space can be: “Autistic individuals have repeatedly told us that travel can be an overwhelming experience for them… Thankfully, YEG has been on the Autism/Neurodivergent learning journey with us. We are proud of the team for creating this sensory room. Filled with carefully chosen sensory items, it will be a vital escape for people looking to self-regulate.”
Autism Edmonton has served as a key voice and partner throughout the design process. As the oldest autism organization in Alberta, serving families since 1971, it brings over five decades of experience in supporting autistic individuals and their communities. Their involvement helped ensure the sensory room reflects real-world needs and best practices.
Other services available through YEG’s accessibility programs include wheelchair and mobility assistance, Sunflower Lanyards for hidden disabilities, and a range of online resources to help travellers plan their journey with confidence.
For more information on YEG’s accessibility offerings, visit: flyeia.com/accessibility to learn more or support Autism Edmonton’s initiatives, go to autismedmonton.org
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